Frequently Asked Questions

Before making your booking

  1. Is the transfer private or shared with other passengers?
    All our transfers are private and your group will be the only passengers.
  2. Will I be dropped-off and picked up directly from my hotel or private accomodation?
    For all private transfers the driver will take you straight to your hotel or your booking address.
  3. How much luggage can I bring?
    Your allowed 1 bag or suitcase and 1 small hand luggage per person.
  4. How do I do to bring extra luggage or sports equipment?
    When you make the reservation you can add extra luggage or sports equipment for an additional cost.
  5. Can you supply child seats?
    For most vehicles we can and you can add child seats when you make the reservation, there can be an additional cost.
  6. Can we bring a folding wheelchair onto the vehicle?
    We don’t charge any extra for folding wheelchair, but you have to add in the reservation that you will bring one.
  7. Do you charge extra for credit cards payments?
    There is no extra fees for credit cards payments.
  8. When should I book?
    You can book online up to 24 hours before travel. Last minute bookings (less than 24 hours to the transfer) please call our call center.

Before your holiday

  1. What do I need to show to the driver/representative at the airport/resort?
    You need to bring a printed copy of the booking voucher, one for each way. The driver will keep the copy so make sure you have two.
  2. Where will I find the driver?
    Normally you will find the driver in the arrival hall after you got your luggage holding a sign with the lead name of the booking. If there is a special meeting point you will see that on your voucher.
    On departure the driver will come to the reception or if it is a private address you need to wait outside so the driver can see you.
  3. What do I do if I can't find the driver?
    You call our assistance number that you find on the voucher.
  4. If my flight is delayed?
    We control the status of your flight to make sure we will collect you on time. If there is bigger changes or delayes you need to call our call center to inform us.
  5. What if I don't recieve the booking voucher?
    Normally you recieve the voucher shortly after payment, I you haven't recieved it please send an email to us and we will send you the voucher.

After your holiday

  1. Where can I leave my comments or suggestions?
    You can send us your comments or suggestions using our contact form.